New items purchased from our inventory may be returned for store credit if unused, in original packaging and in new condition, for up to 60 days from the date of purchase. A 9% restocking fee will apply to orders that need to be picked up at your location. Stock orders returned to our Agawam, MA. or Williston, VT. Showrooms will not incur the 9% restocking fee. Proof of purchase required.
Items purchased from our “Closeout” inventory are non-returnable: All sales are final. Returns will not be accepted unless specifically noted to the contrary on the receipt.
Non-stock, standard items purchased, may be returned to us for store credit only if manufacturer authorizes return (per their policy – see factory return charge back policy below) and the below criteria are met:
Any defective merchandise must be handled in accordance to the manufacturers returned goods and warranty policies. Proof of purchase required.
All deposits for special order items or stock items are non-returnable.