Returns for Stock Items

New items purchased from our inventory may be returned for store credit if unused, in original packaging and in new condition, for up to 60 days from the date of purchase. A 9% restocking fee will apply to orders that need to be picked up at your location. Stock orders returned to our Agawam, MA. or Williston, VT. Showrooms will not incur the 9% restocking fee.


Proof of purchase required.

Items purchased from our “Closeout” inventory are non-returnable: All sales are final. Returns will not be accepted unless specifically noted to the contrary on the receipt.


Returns on Non Stock, Standard Items

Non-stock, standard items purchased, may be returned to us for store credit only if manufacturer authorizes return (per their policy – see factory return charge back policy below) and the below criteria are met:


Factory Return Charge Back Policy


Defective Merchandise

Any defective merchandise must be handled in accordance to the manufacturers returned goods and warranty policies. Proof of purchase required.


Deposits

All deposits for special order items or stock items are non-returnable.

Request a Quote

Do you have a list of items you are looking to purchase? Do you have a question on the price of an item or are looking for something you cannot find on our website? Please fill out the form below.

You can either make a list of the items in the box provided or upload a list as a PDF, Word Document or Excel File. Please include any supporting documents or photos that will allow us to help you better. You may also email us at sales@kittredgeequipment.com.

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